FAQ
Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. These regions include China, India, and Europe.
Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.
How long does it take for an order to arrive? - This depends on the product ordered. When you complete your purchase, you will receive an email containing the shipping time frames to your property based on your country of origin. Please use this table as a reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances, we ship the next business day.
| Country | Shipping Timeframes |
| United States | 7-15 Business Days |
| United Kingdom | 12-20 Business Days |
| Australia & New Zealand | 12-20 Business Days |
| Canada | 12-20 Business Days |
| Western Europe | 10-30 Business Days |
| Rest of the World | 10-30 Business Days |
Can I have a tracking number? - We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
Where are your warehouse located? - We currently have warehouses located in Australia, China and Singapore.
Can I pay in my local currency? - The currency will be set to USD by default, this is converted to your currency once you reach checkout.
I ordered 2+ items, but only received one... where's my order? - We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
Why have I not received any order confirmation details? - Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
What is your refund policy? - Making YOU happy is our number one priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
Product Related Questions:
Are these tools made for kids or adults? - The dotting tools are designed for adults and kids with interest in color theory.
How are the dots made so perfect? - Practice, practice, practice! Creating dots is a fine balance between the amount of paint you load on to the rods and how much pressure is applied to the surface. Simply DIP, HOLD and PRESS! it's easy!
How do I keep my mandala tools in good condition? - By washing them thoroughly after each use. You may use dishwashing soap and clean water to rinse any excess paint.
Can people with arthritis use these tools? - The severity of your physical condition will determine your ability to use the dotting tools. These tools are light weight and easier to hold in the hand.
What kind of paint do you use? - Acrylic paint. Acrylics dry fast and holds their shape, creating the beautiful raised texture of the dots. You can adjust the thickness of the paint by adding a small amount of water.
What are the benefits of making mandalas with dots? - Dotting is a meditative act of artistic expression. The process of designing mandala has a relaxing secondary effect in the mind. The deep breath in between each dot helps us focus and release stress.
What is your refund policy? - Making YOU happy is our number one priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. Click here for more
How do I contact you? - If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at email and we will reply to your inquiry.